This Arbitration Agreement does not apply to claims expressly excluded from arbitration by applicable law that is not excluded by the Federal Arbitration Act. This arbitration agreement does not restrict or prevent you from communicating with a government agency, asserting administrative costs or rights, or obtaining testimony from a government agency of an actual or potential breach or facilitation by a government authority. This arbitration agreement is enforceable under and subject to the Federal Arbitration Act. In the event that any part of this arbitration agreement is held to be invalid or unenforceable, such provision shall be severed and the remainder of this arbitration agreement shall be fully operational. This arbitration agreement shall also apply after the termination of the relationship between the parties. You and UserTesting mutually agree to waive your respective rights to settle all disputes or claims under this Arbitration Agreement in court and instead agree to settle all disputes and claims through binding arbitration on an individual basis. You understand that UserTesting takes steps to ensure that your subscriber information is treated securely, but no internet transmission or electronic storage method is 100% secure or error-free. You acknowledge and agree that UserTesting cannot guarantee the security of any information you provide and that you provide information at your own risk. You are responsible for maintaining the confidentiality of all usernames and passwords associated with your account and for monitoring all activities under your account. You are responsible for any activity, action or omission that takes place under your account and you agree to assume full responsibility for such activities, actions or omissions. If you become aware of any unauthorized use of your password or account, you must immediately notify UserTesting at the email address provided at the end of this Agreement. ยท Monitoring and improvement of our platform and features. We perform statistical and other analyses of the information we collect (including usage data, device data, reference data, and page tag information) in order to analyze and measure user behavior and trends, understand how people use our platform, and monitor our platform, fix and improve bugs.

2. HOW DOES REFINEAI USE THE INFORMATION WE COLLECT? USE OF INFORMATION COLLECTED. We do UsabilityConsumer acceptance tests for our clients. If you participate in a Usability TestConsumer acceptance test, your test results may be shared and/or managed by the customer who ordered that Usability Testconsumer Acceptance Testing. We treat your test results as private for that client client, unless otherwise stated. . . .